Future trends in information technologies forecast radical changes in the way users and machines will interact, towards full and flexible integration, ubiquity and automation of processes. We forecast scenarios where bodies (enterprises, professionals, customers, etc.) will be able to automatically establish collaboration networks, based on common goals and interests leading to smart and adaptive self-supporting customer service. In addition, the enterprise applications landscape will be dominated by factors such as big data, linked data, cloud computing and dynamic service oriented architectures leading to the establishment of a smart, distributed and predictive enterprise.
This area of research and innovation tackles the main challenges faced by modern enterprises including SMEs, large corporations and government organisations. These challenges are manifested through many facets, however the focus of EBTIC’s work will be on developing technologies that will enable these enterprises to utilise the huge amount of data available to them in order to provide differentiated customer services and business operations. For example, applications that will help in analysing and visualising big data are essential in an era where available data sources are proliferating rapidly rendering current data storage, security, and analysis inadequate for the competitive business environment of today.
Another area of importance is the need for technologies aimed at delivering and managing a new generation of applications and services in a lean and reusable manner with minimum time to market. Research into software product lines, service oriented architecture and rapid cloud development and deployment carry the promise of a new future for software and system development from requirements capture through deployment and maintenance to meeting these challenges.
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